RETURNING MERCHANDISE (RMA Policy)
We do everything we can to make you happy with your purchase, but if for some reason you’re not completely satisfied within the first 30 days of delivery of the product, we’ll refund your money (less shipping & handling).
-To start the return process please e-mail us at [email protected] or call our number at 253-277-2675 for Return Merchandise Authorization form. Please retain your shipping confirmation for proof of shipping within 14 days of RMA creation until you have received a refund or exchange for the returned product. Please note that all shipping charges are non-refundable.
PLEASE NOTE: We will not accept returned packages without RMA form!
If you return a package without RMA form, the package will be denied and returned back to you and all associated costs will be your responsibility. Any return that is not shipped within the 14 day window will be refused, and the RMA# will be null and void.
-AlekoGreenEnergy.com is not liable for loss of items returned without an RMA in advance. All merchandise with an RMA must be shipped back to AlekoGreenEnergy.com within 14 days of the date that the RMA was issued (you may ship by any method you choose proper packaging is required any damage caused by shipper will not be honored please insure your package as appropriate.)
-The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. “New and unused” means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Secure your item(s) inside the original shipping box. If the original packaging materials are unavailable, you must obtain and use similar packaging materials and make every effort to ensure that the product is not damaged during shipping. Make sure to include all packaging, including any protective wrapping.
-Return shipping costs are your responsibility.Please allow us two weeks once we have received your returned items to process and credit your credit card.
